Refund & Cancellation Policy
At DevAgent Platform (operated by BDTR.NET International, SLU), we stand behind the quality of our software. We strive to provide transparent, fair, and hassle-free refund terms for all our users.
1. 14-Day Money-Back Guarantee
We offer a full refund within 14 calendar days of your initial subscription purchase or license upgrade. If the platform does not meet your technical expectations or workflow requirements, you are entitled to a 100% refund with no complicated questions asked.
2. How to Request a Refund
You can submit a refund request using either of the following methods:
Option A: Via DevAgent Support
Send an email to support@bdtr.net with your order number or email used during purchase. Our team processes requests within 24 business hours.
Option B: Directly via Paddle
As our Merchant of Record, you can request refunds directly via Paddle’s 24/7 buyer support portal at paddle.net.
3. Subscription Cancellation
You can cancel your recurring subscription at any time:
- Through the self-service billing management portal link included in your purchase confirmation email.
- By emailing our customer support team at support@bdtr.net.
When you cancel, your subscription will not renew, and you will retain full access to all features until the end of your currently paid billing period.
4. Refund Processing Time and Method
Once approved, refunds are credited automatically back to the original payment method used during checkout (Credit Card, PayPal, Apple Pay, or Google Pay).
- Credit/Debit Cards: Typically appear on your statement within 3 to 5 business days, depending on your card issuer.
- PayPal: Usually credited to your PayPal balance within 24 to 48 hours.
Merchant of Record:
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.
Company: BDTR.NET International, SLU | Av de les Nacions Unides 40, AD700 Escaldes-Engordany, Principality of Andorra | support@bdtr.net